Hi everyone,
I've just downloaded Unity for Mac. When the splash screen appeared, I've created a new account, then chosen a personal license, then answered to the survey. When I click on OK to activate Unity, it stucks on the survey page without accessing the final step.
I've checked the Editor.log in my Library/Logs/Unity, and it seems that Unity is getting an HTTP 500 from the Unity License server, and the local Oracle is getting an error while updating its records.
LICENSE SYSTEM [201659 11:11:55] Received https://activation.unity3d.com/license.fcgi?CMD=9&TX=5ac4b5262cbad4189af4fe20c641f67c&RX=617ded5ace85b48db10afb3b19b6ff5166078349
LICENSE SYSTEM [201659 11:11:55] Headers:
HTTP/1.1 500 Internal Server Error
Server: nginx/1.2.1
Date: Mon, 09 May 2016 10:11:17 GMT
Content-Type: text/html; charset=ISO-8859-1
Content-Length: 526
Connection: keep-alive
Accept-Ranges: bytes
X-Varnish: 4018457257
Age: 0
Via: 1.1 varnish
Set-Cookie: SERVERID=varnish01; path=/
LICENSE SYSTEM [201659 11:11:55] Activation failure: DBD::Oracle::st execute failed: ORA-01403: no data found
ORA-06512: at "STORE.SN_SERIALS_BIU_01", line 98
ORA-04088: error during execution of trigger 'STORE.SN_SERIALS_BIU_01' (DBD NO_DATA: OCIStmtExecute) [for Statement "update sn_serials
set cu_account_id = :cu_account_id,
hist_seq = -2
where sn_serial_id = :sn_serial_id" with ParamValues: :cu_account_id="6404431", :sn_serial_id="20184000"] at /home/oracle/perl/lib/Unity/License/Oracle.pm line 239.
DBD::Oracle::st execute failed: ORA-01403: no data found
ORA-06512: at "STORE.SN_SERIALS_BIU_01", line 98
ORA-04088: error during execution of trigger 'STORE.SN_SERIALS_BIU_01' (DBD NO_DATA: OCIStmtExecute) [for Statement "update sn_serials
set cu_account_id = :cu_account_id,
hist_seq = -2
where sn_serial_id = :sn_serial_id" with ParamValues: :cu_account_id="6404431", :sn_serial_id="20184000"] at /home/oracle/perl/lib/Unity/License/Oracle.pm line 239.
If I try to manually open that HTTPS url, I get "Could not find license.xml in /var/www/activation/ at /home/oracle/perl/lib/Unity/License/SystemInfo.pm line 59".
Supposing that something went wrong during the registration/licensing phase, is there a way to completely remove any saved data in Unity about licensing and restart from scratch? I've already tried to delete the Saved State directory, but I was unsuccessful.
Thanks in advance for your help.
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